FAQ - Edenesque
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General

Where can I buy Edenesque? If my store doesn't have it, what can I do?

If you’re looking for our products, visit our store locator to find Edenesque near you! If your favorite store doesn’t carry us, let them know you’d love to see Edenesque on their shelves—customer requests often influence product selection. You’re welcome to buy Edenesque directly from our shop as well. I own a small business, and would like to stock Edenesque. Email us at [email protected] and share the names of the distributors you currently order from.

Why is your tagline Be the Love ™?

We believe that love is actionable, and that every act of love gives rise to the next, creating a powerful tide that lifts us all. As a BIPOC, LGBTQ, woman-owned and led company, we are committed to nourishing good by nourishing people with our delicious chef-crafted, plant-based dairy products. Through nourishment, we empower our customers to Be the Love ™ —for themselves, their communities, the environment, and their local economy.

How are you a triple bottom line (TBL) company?

At Edenesque, we believe that people, communities, the environment, and local economies are interconnected in a vital cycle, and we are dedicated to supporting every part of it. Every step of our journey is guided by love—love for people, the planet, and the possibilities that arise from uplifting one another. To invest in our community, we uphold an open hiring policy and proudly lead the Edenesque Food Insecurity Initiative™, a program addressing food insecurity through partnerships with local organizations, agencies, kitchens, and farms. Our sustainability commitment begins before our milk is even made. We collaborate whenever possible with sustainable New York State farmers who prioritize soil health and biodiversity. Our zero-waste manufacturing process uses every part of the oat and pistachio, conserving natural resources and reducing pollution. Finally, our dedication extends to how we share our products with you. From sustainable packaging and print materials to thoughtfully designed tradeshow experiences, every touchpoint reflects our mission to care for people and the planet.

Where is Edenesque based?

We are based in Buffalo, NY.
Help! I still have questions. Contact at [email protected] and the Edenesque team will be happy to help.

Ingredients & Nutrition

Vegan? Non-GMO? Kosher? Gluten-free?

We are Vegan, Non-GMO Project Verified and Kosher Certified. We are also free from: soy, gluten, dairy, lactose, and carrageenan.

What is your pasteurization process?

We utilize pasteurization as a standard practice in the beverage industry to ensure food safety. Specifically, we use flash pasteurization, a method where our products are rapidly heated for a short duration. This process effectively eliminates harmful microorganisms while preserving the quality and flavor of the beverage.

Are your plant milks organic?

While all our ingredients aren’t certified organic, we take great care in sourcing and selecting our ingredients to ensure the highest quality.

What kind of sweetener do you use?

Our products are lightly sweetened with organic coconut nectar, a natural sweetener derived from the sap of coconut palm blossoms. It offers a clean, subtle sweetness and has a low glycemic index.

What is Dipotassium Phosphate?

Dipotassium phosphate is a safe, water-soluble mineral salt used in minimal amounts (less than 2%) in our barista products. It plays a key role in ensuring our barista blends foam beautifully, meeting the scrupulous performance needs of baristas.

Does Edenesque steam and froth well?

Absolutely! We designed Edenesque with baristas in mind, ensuring it performs beautifully in lattes. Our plant-based milk steams smoothly, creates a velvety foam, and is completely free of grittiness—perfect for crafting stunning drinks.

How do your plant milks have so much protein?

Our zero-waste technology ensures we utilize every part of the oats and pistachios. We fortify our Unsweetened Oat Milk with faba beans to maximize its nutritional content and deliver optimal flavor.

Do your plant milks contain protein and vitamins?

Yes! Edenesque is an excellent source of calcium and vitamins A and D, providing essential nutrients for a balanced diet.

Are oats healthy?

Oats are a nutrient-rich whole grain with a variety of health benefits. They are an excellent source of beta-glucan, a soluble fiber that helps lower cholesterol, regulate blood sugar levels, and support heart health. Packed with essential vitamins and minerals like manganese, phosphorus, magnesium, and zinc, oats contribute to overall well-being. They are also a natural prebiotic, promoting the growth of beneficial gut bacteria for improved digestion and immunity. Oats provide complex carbohydrates, offering steady energy throughout the day, and are naturally gluten-free, making them suitable for most diets when certified gluten-free options are chosen. Versatile and wholesome, oats are a delicious way to boost your daily nutrition.

Are pistachios healthy?

Pistachios are a powerhouse of nutrition with a variety of health benefits. They are unique among nuts as roasted pistachios are a complete protein, containing all nine essential amino acids necessary for building and maintaining muscle. Rich in antioxidants, pistachios rank third among nuts and are particularly high in lutein and zeaxanthin, which protect your eyes from blue light damage and age-related macular degeneration. They are also heart-healthy, helping to lower "bad" LDL cholesterol while boosting "good" HDL cholesterol. Pistachios support gut health by promoting the growth of beneficial bacteria, which can improve immunity, mood, and weight management. Additionally, they are packed with Vitamin B6, which plays a key role in producing ATP, the energy that fuels your cells.

Can I cook and bake with Edenesque plant milks?

Absolutely! Our plant milks are perfect for cooking and baking. The best part? You can substitute them 1:1 for cow’s milk in any recipe.

Does Edenesque milk curdle?

No, our plant milks won’t curdle in coffee. You can confidently enjoy the perfect pairing with our Barista Blends in Oat or Pistachio, expertly crafted to froth and steam beautifully for lattes.

Shelf Life, Storage, Sustainability

How long do your products stay fresh?

Enjoy our products within 7–10 days after opening for the best quality and before the expiration date.

Does my product need to be refrigerated before opening?

Our carton-packaged products are shelf-stable and do not require refrigeration before opening. Once opened, refrigerate and enjoy within 7–10 days for optimal freshness.

Do you use preservatives to extend shelf life?

Not at all! Edenesque products are aseptically packed in a sterile, airless environment, allowing them to last longer without preservatives—even at room temperature. Once opened, however, they must be refrigerated and enjoyed within 7–10 days.

Can I freeze it to extend its shelf life?

We don’t recommend freezing our products. For the best experience, use them by the best-by date if unopened or within 7–10 days after opening. Freezing can disrupt the natural fats and proteins, so once thawed, the product may not return to its original creamy consistency.

Is your packaging recyclable?

Yes! Our cartons are 100% recyclable, including the cap in most areas. If you’re unsure about recycling cartons in your location, we recommend checking out recyclecartons.com for guidance.

Shipping

What is your shipping policy?

We currently ship to the 48 contiguous U.S. states. Orders placed before 12:00 PM EST typically ship the next business day, while orders placed after 12:00 PM EST will usually ship the following business day.

How much is shipping?

Shipping is free for orders over $84. For orders under $84, a flat shipping fee of $5.99 applies.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number to follow your delivery. Remember, Edenesque products don’t require refrigeration until you’re ready to enjoy them!

Who can I contact with a question about my order?

You can always get in touch with us at [email protected].

Do you accept returns or exchanges?

If you have any issues with your order please reach out to us [email protected] and we will try to make it right. Unfortunately, we cannot accept returns or exchanges.

I need to change my order or delivery address, who can I contact?

We’ve been there. We will do our best to accommodate changes if the order has not been processed yet. Please email us at [email protected] with your order number and we’ll get to work on it.

Could I cancel my one-time order?

Once an order has been packed, labeled, and is awaiting pickup, it is very challenging to locate one shipment. (It would require the warehouse team to sift through hundreds of identical packages in record time.) Therefore, unfortunately, we cannot accept cancellations to one-time orders after they have been confirmed.

Do you deliver outside the U.S. through the website?

Currently, we ship directly from our website to locations within the contiguous United States. Unfortunately, we’re unable to deliver to Alaska, Hawaii, or international addresses at this time. However, we have partners in select regions and are continually adding more stores to our network!

Subscribe & Save

Could I choose my exact shipment date?

Yes! To skip an order or adjust a delivery date, simply log in to your account on the Account Page and update your ship date at least two days before your next shipment.

Could I really skip or cancel anytime?

Absolutely. You can skip a shipment or cancel your subscription anytime by visiting your Account Page and selecting "skip" or "cancel subscription."

How can I make changes to my subscription?

To update your subscription, log in to your account. If you haven’t created one yet, you can set up your account here. From there, you can easily make changes.

Could I ship to different addresses?

Yes! Update the shipping address on your Account Page under "Addresses" at least one day before your ship date.

Who can I contact with questions about my subscription?

For any questions, email us at [email protected], and we’ll be happy to assist you.